Contact Frankfort Water Restoration

What should you do before the crew gets to your Frankfort home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether you were able to close the main valve.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Frankfort date mostly from the 1940s to 1950s, and the decade tells the crew what kind of pipes to expect.
• A good callback number, in case the call drops.
• Whether you were able to reach the breaker panel.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

What should the crew know about homes in Frankfort?

Many Frankfort homes were built in the 1940s to 1950s, so original supply lines and drain pipes may still be in place. You'll see Victorian, Queen Anne, bungalow and cottage homes across Frankfort. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Being near Prairie Creek means storm water and a high water table are part of the picture, so tell us if the water came from outside. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. If you're not sure about any of it, the crew will check when they arrive.

Is your neighborhood in the Frankfort service area?

You can reach the crew from anywhere in Frankfort, including these neighborhoods:

• Christian Ridge Historic District · built mostly in the 1830s
• South Frankfort Historic District · basements are common
• Frankfort Commercial Historic District / Downtown Core · most with basements
• West Carmel · homes from the 1950s to 1970s, most with basements
• Eastside / Larry Ferrell Park Area
• TPA Park / North Side Residential Area · homes from the 1930s to 1960s, most with basements

We also take calls from nearby Mulberry, Kirklin, Rossville, Clarks Hill and Thorntown. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?